2 DAY WORKSHOP

INTRODUCTION

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty.

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. How do we use technology to our advantage, to work smarter instead of harder?

HOW YOU WILL BENEFIT

• Be able to make your workplace a technology-friendly place and make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
• Communicate better with the IT department
• Make the best software and training choices
• Be able to set an IT budget
• Develop and implement a system usage policy
• Implement policies for dealing with company property
• Decide whether or not employees should telecommute and make it work
• Address technological issues

WHAT’S INCLUDED?

• Instruction by an expert facilitator
• Small interactive classes (Maximum 25 per group)
• Specialised manual and course materials
• Certificate of completion from Institute of Professional Development – Open University Malaysia

WHAT YOU WILL COVER (2 DAYS)

Making Your Company a Technology-Friendly Place

To begin the day, we will discuss some ways to encourage staff to use technology. Delegates will also try to find some creative solutions to a case study problem.

Conquering Computers

Computers are one of the most popular technological tools, and they can be the most difficult one to manage. We will give delegates some ways to make the most of the PC.

Communicating with the IT Department

This session will give delegates some tips on how to communicate effectively with Information Technology staff.

Choosing Software Wisely

Purchasing software is usually a big decision. We will discuss a three-step process to help you make that decision. Then, delegates will use the process in a case study.

Technical Training

This session will cover some types of training and some tips.

Setting an IT Budget

Some managers are responsible for deciding how much their department can and will spend on technology. We will discuss a few basic steps that will help delegates create an IT budget.

Security and Privacy

Delegates will work in small and large groups to discuss common issues surrounding computer privacy and security at work.

Uncontrolled vs. Controlled Networks

This session will provide a brief, non-technical overview of how networks work, including how companies can manage Internet access.

Ergonomics

As more workers use computers, Repetitive Strain Injuries (RSI) have increased, and so have employers’ expenses. This session will discuss and demonstrate some easy ways that delegates can reduce their risk of an RSI.

System Usage Policies

Every organisation, no matter how small, should have a policy in place detailing how their technological resources should be used. We will examine the key components of a system usage policy and we will look at a sample policy.

Taking Care of Company Property

During this session, we will discuss some basic rules of technological etiquette. Delegates will then practice these skills during a role play.

Time-Saving Tools

This session will look at some ways to use e-mail programs, contact management programs, and scheduling software to make the most of your time.

Telephone Etiquette

Even if your business doesn’t use computers, laptops, or PDAs, almost everyone has a telephone. This session will cover some basic telephone etiquette tips.

Instant Messaging

Instant messaging (also known as IM) has become increasingly popular in recent years. We will look at some IM etiquette and decode some common acronyms.

Telecommuting

High-speed Internet and technical tools makes it possible for many people to work from home. During this session, we’ll discuss what telecommuting is, how to decide if telecommuting is right for a particular employee, and how to prepare a worker to telecommute. Delegates will then complete a case study.

Workplace Rage

Many people find technology very frustrating. This session discusses the cost of workplace rage, how to manage it, and how to prevent it.

It’s Not Working!

So far, this workshop has focused on how supervisors can make their workplace technology-friendly and how they can use technology to make life easier for everyone. However, your plan will run into snags. We’ll look at some basic ways that you can address issues. Delegates will also have the opportunity to discuss common scenarios and possible solutions.

A Policies and Procedures Checklist

To wrap up the workshop, we’ll look at some policies and procedures that you may want to have in place to manage technology efficiently.

Workshop Wrap-Up

At the end of the day, delegates will have an opportunity to ask questions and fill out an action plan.

CLOSING DATE FOR REGISTRATION

• 7 working days before the first day of workshop

TRAINING WORKSHOP FEES

• 1 person = RM1450.00
• 2 persons = RM1350.00 per pax
• 3 persons above = RM1250 per pax

Payable to “Meteor Learning Sdn Bhd”

# Fee includes 2 coffee/tea breaks, lunch, training material and Certificate of Attendance

NUMBER OF DELEGATES

• Maximum 25 only

ALL ENQUIRIES (Institute of Professional Development – Open University Malaysia)

Hidayati: +6. 012. 211 7448

Shamila: 006. 03. 2773 2527 (DL)

              006. 03. 2773 2000 (Off)

Programme Consultant

Raghunath

Chief Learning Officer

Brandedge Sdn Bhd

Website: www.mybrandedge.com 

Mob: + 6. 012. 332 5626 Off: 006. 03. 8071 6624

Email:  CLOAKING