A ONE DAY WORKSHOP

INTRODUCTION

As a manager, you’re probably used to dealing with many tough situations. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This two-day workshop has two major themes: a framework for having tough conversations and some common tough conversations that come up. You’ll walk away prepared for any kind of challenging conversation.

 HOW YOU WILL BENEFIT

• Identify the advantages to having tough conversations
• Describe the components to an effective behaviour modification conversation
• Use your organisation’s resources to help you deal with hygiene issues
• Overcome barriers that employees put up when discussing hygiene problems
• Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence
• Nip poor hygiene habits in the bud and identify ways to encourage good hygiene at your workplace

WHAT’S INCLUDED?

• Instruction by an expert facilitator
• Small interactive classes (Maximum 25 per group)
• Specialised manual and course materials
• Certificate of completion from Institute of Professional Development – Open University Malaysia

WHAT YOU WILL COVER (1 DAY)

Let’s Talk About It!

To start the day, delegates will look at some of the personal and professional benefits of investing their time and energy into a tough conversation.

Guidelines for Difficult Conversations

This session will give delegates a framework for any difficult conversation and a chance to role play ways to open the conversation. Delegates will also receive a checklist of company policies that they should familiarise themselves with.

Overcoming Objections

Next, delegates will role play what to do if the employee becomes offended, won’t admit that they have a problem, refuses to fix the problem (or fixes it only temporarily), or claims that the issue is due to a disability.

Bad Hair Days (And Weeks… and Months…)

This session will focus on solutions for unkempt hair, unprofessional hairstyles, and dandruff.

Addressing Piercings and Body Artwork

In this session, delegates will learn some good ways to bring up and resolve issues with inappropriate body piercings and tattoos.

Helping Employees Dress for Success

Next, delegates will learn how to deal with dress code violations, with a special section on issues that could be gender-sensitive. Delegates will also receive some useful tips on helping employees who don’t have the resources to dress appropriately.

Bad Breath

This session will explore the causes of bad breath (formally known as halitosis), how to resolve it, and how to discuss it with employees.

Body Odor

Next, delegates will brainstorm ways to handle inadequate personal hygiene, body odor from medical issues, and over-perfumed employees. We’ll also take a quick look at what to do if you think you smell drugs or alcohol on an employee.

Gastrointestinal Issues

This session will look at discussing incontinence and flatulence with an employee.

Bad Habits

Finally, delegates will make a list of their favorite poor hygiene habits and brainstorm solutions for them.

Putting it into Practice

In the last session of the day, delegates will role play a difficult hygiene situation and receive feedback on how they handled the situation.

Workshop Wrap-Up

At the end of the day, delegates will have an opportunity to ask questions and fill out an action plan.

CLOSING DATE FOR REGISTRATION

7 working days before the first day of workshop

TRAINING WORKSHOP FEES

1 person = RM650.00

2 persons = RM550.00 per pax

3 persons above = RM450 per pax

Payable to “Meteor Learning Sdn Bhd”

# Fee includes 2 coffee/tea breaks, lunch, training material and Certificate of Attendance

NUMBER OF DELEGATES

Maximum 25 only

ALL ENQUIRIES (Institute of Professional Development – Open University Malaysia)

Hidayati:  +6. 012. 211 7448

Shamila:  006. 03. 2773 2527 (DL)

               006. 03. 2773 2000 (Off)

Programme Consultant

Raghunath

Chief Learning Officer

Brandedge Sdn Bhd

Website: www.mybrandedge.com 

Mob: + 6. 012. 332 5626 Off: 006. 03. 8071 6624

Email:  CLOAKING .m