Potent customer service is an important component of your organisation's overall strategy to conducting everyday business. No customers, no business; and unhappy customers will result in greater customer attrition. The customer service function serves organisations in more ways than one can imagine.
The benefits arising from effective and efficient customer service are seen not only in the organisation’s bottom line but also in its business value – both qualitatively and quantitatively. This 2-day workshop will unveil the critical elements of customer service and advise delegates how they can be best managed. More Details
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energising and practical two-day workshop. More Details